Refund
Policy.
This policy explains how refunds, cancellations and billing issues are handled for BetterMix subscriptions.
Digital Services
BetterMix provides digital audio analysis services delivered electronically. By purchasing a subscription, you acknowledge that access to premium features may begin immediately after payment.
Subscription Cancellation
You may cancel your subscription at any time. When you cancel:
- Your subscription will remain active until the end of your current billing period.
- You will not be charged again unless you reactivate your subscription.
- No partial or prorated refunds are provided for unused subscription time.
Subscription Price Changes
We may change the price of BetterMix subscriptions from time to time to reflect changes to the service, features, operating costs, or other business considerations.
If we change the price of your subscription, we will provide advance notice of the new price and the date it will take effect. The new price will apply from the stated effective date or your next applicable billing cycle.
If you do not wish to continue your subscription at the new price, you may cancel your subscription before the price change takes effect.
Refund Eligibility
As a digital subscription service, payments are generally non-refundable. However, we may issue refunds in the following circumstances:
- Duplicate or accidental charges
- Billing errors
- A verified technical issue that prevents the service from functioning as advertised
- Other situations where we determine a refund is appropriate
Refund requests should be submitted within 14 days of the charge.
How to Request a Refund
To request a refund, please contact hello@bettermix.co. Please include:
- The email address associated with your account
- The date of the charge
- A brief description of the issue
We aim to review refund requests within a reasonable timeframe.
Payment Processing
Payments are securely processed through Stripe. Approved refunds will be returned to the original payment method used for purchase. Depending on your bank or card provider, refunds may take 5–10 business days to appear.
Chargebacks
If you experience a billing issue, we encourage you to contact us before initiating a chargeback. We will make reasonable efforts to resolve legitimate payment disputes promptly.
Changes to This Policy
We may update this Refund Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.
Contact
For billing or refund questions, please contact hello@bettermix.co.